Alfred

Follow up correspondence one:

None of my questions were answered. I just got a canned response about shipping. Truly disappointing.

Their response? Something along the lines of “Here’s how to track your package.” Wow. Thanks.

My response?

You didn’t answer the question I wanted to know the most about. Please answer this: Why would my order be set to “shipping soon” a whole 26 hours before it shipped? That is pretty misleading, if you ask me. This is lunacy! Just answer that one question. Stop giving me these canned responses! I know how to track my packages, for crying out loud.

That did the trick…

Greetings from Amazon.com.

I have reviewed all of our correspondence with you, and I apologize that our responses are not addressing all of your concerns. I understand that your concern at this point is *not* “where’s my package” but rather “why did it take so long to ship out.”

I have looked at the order extensively, and I can tell you that there is not a good answer to your question, unfortunately. However, I do want to assure you that this is not the normal progression of a package. We estimate that it can take up to 24 hours to get a package ready to ship, but 26 is abnormal, and when expedited shipping is chosen it usually doesn’t even take 24 hours. In other words, this was delayed by some problem in the fulfillment center.

You have asked for a logical answer to your question, and I apologize that I am unable to provide a logical answer. This order took longer than it should have in preparing for shipment.

Please accept my personal apology for your inconvenience in this case. A delayed order is one matter, but having to deal with customer service and not getting your questions answered is another matter entirely. This experience is unacceptable, and I hope you will give us another chance to serve you better in the future.

Thanks for shopping with Amazon.com.

All-in-all disappointing. To boot, I’m probably not going to get my package until Friday.

On a side note, the customer service rep who finally gave me a straight answer, his name is: Jonathan Norberg. The others? Devi S., Farheen Muskaan, and Zulfi. Wow. You be the judge. I ain’t saying anything.