My complaint to Amazon

April 11, 2007 Blog Entries | Comments (2) Alfred Sterphone, III @ 10:34 am

Word-for-word:

My order has been “shipping soon” for nearly 24 hours. If it wasn’t going to ship until today, why would you change the status to “shipping soon” so I can’t cancel and buy it in a store? I know I only have to wait a day or two, but I feel as though I was trapped into sticking with my amazon.com purchase instead of going elsewhere. If it was “shipping soon” as of 12:30 pm yesterday, why didn’t it ship yesterday? Why wouldn’t you update it today, when you have the item in hand and ready to ship? You have not lost me as a customer, but I’m pretty disappointed in your behavior and performance. Totally inexcusable.

Update (2:40 pm):
Tracking